Gregory, Robert Wayne

[["dc.bibliographiccitation.artnumber","44"],["dc.bibliographiccitation.firstpage","1"],["dc.bibliographiccitation.journal","ICIS Proceedings"],["dc.bibliographiccitation.lastpage","18"],["dc.contributor.author","Beck, Roman"],["dc.contributor.author","Gregory, Robert Wayne"],["dc.contributor.author","Prifling, Michael"],["dc.date.accessioned","2020-03-09T08:45:14Z"],["dc.date.available","2020-03-09T08:45:14Z"],["dc.date.issued","2008"],["dc.description.abstract","Prior research on the management of IT offshore outsourcing projects has focused on crosscultural issues or on project and relationship management issues. However, there is still a lack of understanding concerning effective management practices that help to overcome the challenges of client-vendor cultural distance in IT offshoring relationships. Therefore, the goal of this research is to increase our understanding of how the risks that result from this cultural distance in IT offshoring can be mitigated and which management practices must be employed. Thereby, we take both cross-cultural and project management issues into account and focus on the specific interplay between both elements. As research on this topic is scarce, we chose a theory-building and exploratory research design. We conducted an in-depth analysis of a single case from the financial services industry in Germany. Our findings suggest that cultural intelligence and IT project management techniques interact with each other in a reinforcing virtuous circle."],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63213"],["dc.language.iso","en"],["dc.relation.conference","29th International Conference on Information Systems, ICIS 2008"],["dc.relation.eventend","2008-12-17"],["dc.relation.eventlocation","Paris, France"],["dc.relation.eventstart","2008-12-14"],["dc.title","Cultural Intelligence and Project Management Interplay in IT Offshore Outsourcing Projects"],["dc.type","conference_paper"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.firstpage","223"],["dc.bibliographiccitation.issue","3"],["dc.bibliographiccitation.journal","Information, Technology & People"],["dc.bibliographiccitation.lastpage","241"],["dc.bibliographiccitation.volume","22"],["dc.contributor.author","Gregory, Robert"],["dc.contributor.author","Prifling, Michael"],["dc.contributor.author","Beck, Roman"],["dc.date.accessioned","2020-01-28T15:53:14Z"],["dc.date.available","2020-01-28T15:53:14Z"],["dc.date.issued","2009"],["dc.description.abstract","The paper presents a model explaining cross‐cultural interaction at the individual level in IT offshore outsourcing. The analysis shows that effective cross‐cultural interaction manifests itself in active cross‐cultural adaptation behavior, which is driven by motivational and cognitive factors. Cultural intelligence, including cognitive, motivational, and behavioral elements, is found to be an important driver for the development of a negotiated culture, characterized by trust‐based interpersonal relationships, shared understanding, and the effective resolution of conflicts in IT offshore outsourcing projects. Practical implications This study helps to understand how the emergence of a negotiated culture depends upon the cultural intelligence of individual project members. Practitioners need to focus on the accumulation of cultural intelligence in their project teams. Originality/value This study makes a theoretical contribution to the IT offshore outsourcing domain by presenting a model of individual‐level cross‐cultural interaction in this context. Furthermore, it represents one of the first qualitative case studies on cultural intelligence in IS."],["dc.identifier.doi","10.1108/09593840910981428"],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/62867"],["dc.language.iso","en"],["dc.relation.issn","0959-3845"],["dc.title","The role of cultural intelligence for the emergence of negotiated culture in IT offshore outsourcing projects"],["dc.type","journal_article"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.firstpage","1"],["dc.bibliographiccitation.lastpage","10"],["dc.contributor.author","Gregory, Robert Wayne"],["dc.contributor.author","Beck, Roman"],["dc.contributor.author","Prifling, Michael"],["dc.date.accessioned","2020-03-06T13:15:54Z"],["dc.date.available","2020-03-06T13:15:54Z"],["dc.date.issued","2009"],["dc.description.abstract","In this paper the authors present the results of a research project that strives to fill a literature gap in IT offshore outsourcing research by analyzing clientside managerial mechanisms for the effective knowledge transfer from client to vendor organization. 31 qualitative interviews were conducted and analyzed using the grounded theory development methodology. A key finding is that client firms cannot rely solely on the capabilities of IT service providers and must actively involve themselves in the transfer, accumulation, and use of business knowledge, process knowledge, and functional knowledge in the client-vendor relationship."],["dc.identifier.doi","10.1109/HICSS.2009.93"],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63188"],["dc.language.iso","en"],["dc.notes","Winner of the BEST PAPER"],["dc.relation.conference","42nd Hawaii International Conference on System Sciences"],["dc.relation.eventend","2009-01-08"],["dc.relation.eventlocation","Big Island, HI, USA"],["dc.relation.eventstart","2009-01-05"],["dc.relation.isbn","978-0-7695-3450-3"],["dc.relation.ispartof","Proceedings of the 42nd Hawaii International Conference on System Sciences"],["dc.relation.issn","1530-1605"],["dc.title","Breaching the Knowledge Transfer Blockade in IT Offshore Outsourcing Projects - A Case from the Financial Services Industry"],["dc.type","conference_paper"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.firstpage","311"],["dc.bibliographiccitation.lastpage","319"],["dc.bibliographiccitation.volume","267"],["dc.contributor.author","Gregory, Robert Wayne"],["dc.contributor.author","Prifling, Michael"],["dc.contributor.editor","Barrett, M."],["dc.contributor.editor","Davidson, E."],["dc.contributor.editor","Middleton, C."],["dc.contributor.editor","DeGross, J. I."],["dc.date.accessioned","2020-03-09T09:08:48Z"],["dc.date.available","2020-03-09T09:08:48Z"],["dc.date.issued","2008"],["dc.description.abstract","Information technology vendors are continuously growing into global service providers. To reap the benefits of the changing global economy and gain a competitive advantage, providers need to see their client relationships as strategic assets and leverage them for expertise development and knowledge integration. How do IS service providers absorb knowledge from client relationships over multiple projects at multiple levels? How do IS service providers transfer and disseminate knowledge internally at and across multiple levels and integrate it to generate value-creating competencies? These questions are investigated in a longitudinal qualitative study employing interpretive case-study methods. The case included in the analysis is a 4-year IS outsourcing project between a large European bank and one of the largest Asian service providers. Services were delivered through a global virtual team, including offshore and onshore locations, and a particular strategy was employed to transfer knowledge cross-functionally, integrate this knowledge internally within the organization, and utilize it effectively in the global service delivery system. However, our initial analysis of the first interviews reveals that there was a discrepancy between the expected and actual performance of the service provider. Accordingly, the knowledge transfer and management processes need to be analyzed in more detail. With this research study, we aim at contributing to the domain of IS offshore outsourcing and services science as well as to the theory on vendor capabilities and knowledge management."],["dc.identifier.doi","10.1007/978-0-387-09768-8_22"],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63215"],["dc.language.iso","en"],["dc.publisher","Springer"],["dc.publisher.place","Boston, MA"],["dc.relation.eisbn","978-0-387-09768-8"],["dc.relation.isbn","978-0-387-09767-1"],["dc.relation.ispartof","Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century"],["dc.relation.issn","1571-5736"],["dc.title","How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage"],["dc.type","book_chapter"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.artnumber","365"],["dc.bibliographiccitation.firstpage","1"],["dc.bibliographiccitation.lastpage","9"],["dc.contributor.author","Prifling, Michael"],["dc.contributor.author","Gregory, Robert Wayne"],["dc.contributor.author","Beck, Roman"],["dc.date.accessioned","2020-03-06T13:55:37Z"],["dc.date.available","2020-03-06T13:55:37Z"],["dc.date.issued","2008"],["dc.description.abstract","There have been few empirical studies analyzing project management and control techniques to overcome the problems resulting from cross-cultural differences in IT offshore outsourcing projects. Therefore, our research question is “Which project management techniques can be employed to overcome problems due to cross-cultural differences in IT offshore projects?” which is analyzed through an in-depth interpretive single-case study from the European banking industry. The theoretical basis comprises national culture dimensions, effects of cross-cultural differences on project work, and project management and control theory. Our main conclusions are the identification of three project management techniques that can overcome problems due to cross-cultural differences (“cascading deadline approach”, use of “operational process documents”, and “tight controlling and testing”), as well as the theoretical contribution that outcome control is more effective than behavior control in IT offshore outsourcing contexts."],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63190"],["dc.language.iso","en"],["dc.relation.conference","4th Americas Conference on Information Systems, AMCIS 2008"],["dc.relation.eventend","2008-08-17"],["dc.relation.eventlocation","Toronto, Ontario, Canada"],["dc.relation.eventstart","2008-08-14"],["dc.relation.ispartof","Proceedings of the Fourteenth Americas Conference on Information Systems (AMCIS)"],["dc.title","Project Management Techniques for Managing Cross-Cultural Differences in IT Offshore Outsourcing"],["dc.type","conference_paper"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.artnumber","346"],["dc.bibliographiccitation.firstpage","1"],["dc.bibliographiccitation.journal","Americas Conference on Information Systems"],["dc.bibliographiccitation.lastpage","8"],["dc.contributor.author","Gregory, Robert Wayne"],["dc.contributor.author","Beck, Roman"],["dc.contributor.author","Prifling, Michael"],["dc.date.accessioned","2020-03-09T08:53:17Z"],["dc.date.available","2020-03-09T08:53:17Z"],["dc.date.issued","2008"],["dc.description.abstract","The research question of this paper is what drives individual performance of members in IT offshore outsourcing projects. The research methodology chosen to analyze this research question is an exploratory and interpretive case study design. 15 unstructured and semi-structured interviews were conducted and analyzed with the aim of contributing to the theory-building process of individual performance in offshore outsourcing. The result of our investigations is an integrated performance model including expectancy theory, goal-setting theory, and cultural intelligence. In summary, we found four essential drivers for individual motivation and performance in the project: A cascading approach to meet deadlines which enhanced self-efficacy; the clarification of roles, responsibilities, and goals supported by a work coordination tool; the mutual clarification of expectations and open communication between German and Indian project workers as well as between superiors and subordinates; and the development of cultural intelligence for successful cross-cultural adaptation."],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63214"],["dc.language.iso","en"],["dc.publisher","Association for Information Systems"],["dc.relation.conference","14th Americas Conference on Information Systems, AMCIS 2008"],["dc.relation.eventend","2008-08-17"],["dc.relation.eventlocation","Toronto,Ontario, Canada"],["dc.relation.eventstart","2008-08-14"],["dc.relation.ispartof","Learning from the past & charting the future of the discipline."],["dc.title","Drivers of Individual Performance in IT Offshore Outsourcing Projects- A Case Study from the German Banking Industry"],["dc.type","conference_paper"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.firstpage","1"],["dc.bibliographiccitation.lastpage","10"],["dc.contributor.author","Prifling, Michael"],["dc.contributor.author","Gregory, Robert"],["dc.contributor.author","Beck, Roman"],["dc.date.accessioned","2020-02-25T14:39:20Z"],["dc.date.available","2020-02-25T14:39:20Z"],["dc.date.issued","2009"],["dc.description.abstract","This paper applies a psychological contract perspective to analyze changing control modes in IT offshore outsourcing projects. The research question is: How do changing psychological contracts between client and vendor personnel influence the use and employment of formal and informal control modes in IT offshore outsourcing projects? The research design is an exploratory and interpretive single-case study. Our findings suggest that incidents like unfulfilled expectations from one party of an offshoring endeavor can lead to a change of the psychological contracts between both companies project personnel, thus leading to different control modes employed."],["dc.identifier.doi","10.1109/HICSS.2009.108"],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63020"],["dc.language.iso","en"],["dc.publisher","IEEE"],["dc.relation.conference","42nd Hawaii International Conference on System Sciences"],["dc.relation.eventend","2009-01-08"],["dc.relation.eventlocation","Big Island, HI, USA"],["dc.relation.eventstart","2009-01-05"],["dc.relation.isbn","978-0-7695-3450-3"],["dc.relation.ispartof","2009 42nd Hawaii International Conference on System Sciences"],["dc.relation.issn","1530-1605"],["dc.title","Changing Psychological Contracts and their Effect on Control Modes in IT Offshore Outsourcing Projects – A Case from the Financial Services Industry"],["dc.type","conference_paper"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.firstpage","1"],["dc.bibliographiccitation.lastpage","15"],["dc.contributor.author","Gregory, Robert"],["dc.contributor.author","Prifling, Michael"],["dc.contributor.author","Beck, Roman"],["dc.date.accessioned","2020-03-09T09:19:15Z"],["dc.date.available","2020-03-09T09:19:15Z"],["dc.date.issued","2008"],["dc.description.abstract","2MANAGING CROSS-CULTURAL DYNAMICS IN IT OFFSHORE OUTSOURCING RELATIONSHIPS: THE ROLE OF CULTURAL INTELLIGENCE ABSTRACT Purpose – The purpose of this paper is to better understand how cross-cultural dynamics can be managed effectively by individuals in IT offshore outsourcing relationships. Design / methodology / approach – The research approach was an in-depth exploratory single-case study. The concept of cultural intelligence formed our theoretical foundations. A total of 15 semi-structured interviews were conducted and analyzed in an interpretive fashion along the three dimensions offered by the cultural intelligence concept. Findings – In this paper, we contribute to the cultural intelligence theory by offering empirical evidence that particular communication, conflict resolution, and trust-building techniques are the most important individual-level skills for successful cross-cultural interaction. We thereby extend the behavioral dimension of the cultural intelligence framework. Furthermore, we found that motivation for cross-cultural adaption can be achieved by overcoming negative forces, such as the fear of job loss, and enforcing positive forces, such as curiosity for the other culture, trust-based relationships and clear articulations of expectations. The latter two concepts extend the motivational dimension of cultural intelligence. Practical implications – This study helps to understand how effective cross-cultural interaction is driven by a person’s ability to adapt to new cultural settings. For each cross-cultural problem identified in the project, strategies and techniques employed to overcome the cross-cultural differences are presented. We also found that personal site visits and face-to-face interactions are most effective for developing cultural intelligence. Originality / value – This is the first empirical study to apply the concept of cultural intelligence to the context of IT offshore outsourcing. Furthermore, there have been few empirical studies in IS that analyze cross-cultural issues at the individual level."],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63216"],["dc.language.iso","en"],["dc.relation.conference","2nd Global Sourcing Workshop"],["dc.relation.eventend","2008"],["dc.relation.eventlocation","Val d'Isere, France"],["dc.relation.eventstart","2008"],["dc.relation.ispartof","Proceedings of the 2nd Global Sourcing Workshop"],["dc.title","Managing Cross-Cultural Dynamics in IT Offshore Outsourcing Relationships: The Role of Cultural Intelligence"],["dc.type","conference_paper"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]

[["dc.bibliographiccitation.artnumber","151"],["dc.bibliographiccitation.firstpage","677"],["dc.bibliographiccitation.journal","Wirtschaftsinformatik Proceedings"],["dc.bibliographiccitation.lastpage","686"],["dc.contributor.author","Prifling, Michael"],["dc.contributor.author","Gregory, Robert Wayne"],["dc.contributor.author","Beck, Roman"],["dc.date.accessioned","2020-03-06T13:37:30Z"],["dc.date.available","2020-03-06T13:37:30Z"],["dc.date.issued","2009"],["dc.description.abstract","This paper presents a process model of how an IT offshore outsourcing project in a German-Indian context evolved over time. It applies project control theory as the theoretical basis for analysis. The findings from the underlying case study contribute to the domain knowledge of IT project management and IT offshoring by providing insights into the effects of different types of control modes on project outcomes in distinct phases of a successful, long-lasting software reengineering project. The amount and type of control depends on the criticality of the product, as well as the level of mutual trust"],["dc.identifier.uri","https://resolver.sub.uni-goettingen.de/purl?gro-2/63189"],["dc.language.iso","en"],["dc.relation.conference","9th International Conference Wirtschaftsinformatik"],["dc.relation.eventend","2009-01-01"],["dc.relation.eventlocation","Wien, Österreich"],["dc.relation.eventstart","2009-01-01"],["dc.title","Project Control in IT Offshore Outsourcing Projects: From Behaviour Control to Output Control to Good Client-Vendor Relationship"],["dc.type","conference_paper"],["dc.type.internalPublication","no"],["dspace.entity.type","Publication"]]